Descriere

If you want to be a part of a fast-growing, market leader e-Commerce SaaS company, we can provide the opportunity for you!

The eCommerce Support Consultant is a tech-savvy professional with previous ecommerce experience (online store manager/owner) who has a blended skill set including: customer centric approach, project management, business analysis skills and deep understanding of modern online sales.

What is expected from the ideal candidate:

• ·        Really listening to our client’s needs and finding the best solutions
• ·        Resolve product or service issues by: clarifying the customer's request, diagnosing the cause of the problem, selecting and explaining the best solution to solve the request, following up to ensure resolution;
• ·        Identify, recommend and sell new modules and features or product upgrades that will increase conversion rate
• ·        Deep understanding of modern online sales channels and marketplaces and ecommerce in general.
• ·        Providing support to clients (via email and phone) regarding technical and non-technical issues: password reset, setup issues, ecommerce issues, products documentation, client training;
• ·        Control and monitoring of customer communication and escalation messages
• ·        Documenting issues that you deal with daily into the ticketing system;
• ·        Work with support team to implement our solutions and to ensure in time and successful delivery to clients;
• ·        Managing portfolio of accounts, promoting the company`s services, ensuring client retention and keeping the client history in CRM system;
• ·        Help the client with all the necessary information.
• ·        Having previous strong experience of online selling or online store ownership

Working hours:                                                  

• Operating 5 days a week, we run a flexible program within working hours. Arrival time could be between 8-11 in the morning

What you should do:

• Be eager to learn new information, ecommerce and online knowledge
• Ready to acquire new skills (communication skills, technical skills etc.);
• A team player that shows adaptability, flexibility and perseverance in managing a good working relationship with clients and colleagues;
• Willingness to help people in achieving online success by providing best advice
• Previous technical customer service experience is considered an advantage;
• Strong written and oral communication skills;
• Able to communicate problems/issues to customers in a non-technical manner.

What we offer:
* Competitive salary offered, based on applicant’s skills and experience  

* Really nice work environment and adequate work/relaxing atmosphere

*The opportunity to work for the best online stores in Romania

*In house ecommerce training programs and courses offered by external trainers

* Income plan specifically tailored according to results

*Flexible Working Time

*Privat Medical Insurance - Medicover 
*Fruit Days
*Soccer &Beer Nights
*sea side and mountain teambuilding Programmes