First-level customer support representative -

Publicat la: 12.01.2020 | Expiră la: 26.02.2020

Acest job este posibil să nu mai fie de actualitate.


We are providers of E-commerce websites integrated with ERP back-end systems, marketplaces ( Amazon, eBay, Emag, Cel, Okazii, etc), Warehouse Management Systems, etc. 

The successful candidate will be on the front line of our support team, interacting with our customers and providing appropriate assistance as needed.

  • Provide support via phone, email and ticketing system
  • Support new customers throughout the implementation of our platform; assist with launching their websites (set-up, content management, bulk data import via Excel and XML documents, etc); deliver training to customers when needed
  • Ongoing support for the existing customer base
  • Liaise with our software development team in resolving any platform issues
  • Ability to think quickly and perform problem-solving tasks, even within changing conditions
  • University graduate preferred
  • Microsoft Excel proficiency is a must 
  • Knowledge of HTML and CSS is a plus
  • Oriented towards helping others
  • Must be able to multitask, understand and troubleshoot technical related issues
  • Proficient in writing and speaking English
  • Results oriented, proactive and eager to learn
  • Take ownership and see problems through to resolution

  • Work in a relaxed environment with friendly, motivated and awesome people 
  • Some homework is possible
  • Gain experience working with people from companies all over Romania and Europe
  • We offer an attractive remuneration package and benefits in-line with your experience

Entelion Software is the company behind the Teamshare E-commerce platform, a SaaS software solution built with a strong focus on integration with third party systems - from existing ERP solutions to online marketplaces.  

The company serves a select regional and international clientele in Europe (Romania, United Kingdom, Austria, France, Spain, Greece and Bulgaria), with most e-commerce solutions tailored to importers and distributors dealing in heterogeneous markets, from IT components to car wheels and accessories.

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