First-level customer support representative -

Publicat la: 12.01.2020 | Expiră la: 26.02.2020

Acest job este posibil să nu mai fie de actualitate.


We are providers of E-commerce websites integrated with ERP back-end systems, marketplaces ( Amazon, eBay, Emag, Cel, Okazii, etc), Warehouse Management Systems, etc. 

The successful candidate will be on the front line of our support team, interacting with our customers and providing appropriate assistance as needed.

  • Provide support via phone, email and ticketing system
  • Support new customers throughout the implementation of our platform; assist with launching their websites (set-up, content management, bulk data import via Excel and XML documents, etc); deliver training to customers when needed
  • Ongoing support for the existing customer base
  • Liaise with our software development team in resolving any platform issues
  • Ability to think quickly and perform problem-solving tasks, even within changing conditions
  • University graduate preferred
  • Microsoft Excel proficiency is a must 
  • Knowledge of HTML and CSS is a plus
  • Oriented towards helping others
  • Must be able to multitask, understand and troubleshoot technical related issues
  • Proficient in writing and speaking English
  • Results oriented, proactive and eager to learn
  • Take ownership and see problems through to resolution

  • Work in a relaxed environment with friendly, motivated and awesome people 
  • Some homework is possible
  • Gain experience working with people from companies all over Romania and Europe
  • We offer an attractive remuneration package and benefits in-line with your experience

Entelion Software is the company behind the Teamshare E-commerce platform, a SaaS software solution built with a strong focus on integration with third party systems - from existing ERP solutions to online marketplaces.  

The company serves a select regional and international clientele in Europe (Romania, United Kingdom, Austria, France, Spain, Greece and Bulgaria), with most e-commerce solutions tailored to importers and distributors dealing in heterogeneous markets, from IT components to car wheels and accessories.

Ajută un prieten și spune-i despre acest job.

Ultimele articole pe blog

ecomTEAM 2020, acces gratuit la workshop-uri, prezentări ș...

Timp de două zile, pe 28 și 29 septembrie, luăm pulsul industriei de e-commerce împreună cu peste 20 de specialiști locali și internaționali la ecomTEAM 2020: A new era for the Romanian E-com..., un serviciu util angajatorilor...

Companiile au la dispoziție o nouă metodă de a culege feedback din partea angajaților, indiferent de locul de unde aceștia lucrează. Cu ajutorul serviciului, managerii pot prog...

Măsuri de protecție a angajaților la birou în perioada C...

Odată cu relaxarea restricțiilor de circulație impuse în perioada de vârf a pandemiei coronavirus o parte dintre angajați (dacă nu chiar toți) vor fi dornici să se întoarcă la birou. Pentr...

Avem grijă de datele tale personale. Navigând în continuare, ești de acord cu politica de confidențialitate     Am înțeles